Performance measures are necessary for formal program evaluation and for benchmarking efforts—they provide critical information that departments can use to produce better results.  

Performance measures provide information about what functions are being performed, at what service level, at what quality, and at what cost. Therefore providing information for decision-makers and the public to engage in discussions about services, service levels and service quality and for decision-makers to then determine how best to use resources to achieve desired outcomes and how to re-align resources as issues arise or new service areas are desired or needed.

 2019 Performance Measures